Terms of service
Terms of Service
Last Updated: March 28, 2026
Welcome to New England Wick LLC. Throughout the site, the terms “NEW,” “we,” “us,” and “our” refer to New England Wick LLC. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms of Service,” “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. If you do not agree to all the terms and conditions of these Terms, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of the Service or access to the website following the posting of any changes constitutes acceptance of those changes.
1. Our Services
a. Products
All features, content, availability, specifications, products, and prices of products described or depicted within the Services are subject to change at any time without notice. Certain products may have limited quantities and are subject to return or exchange only according to our Returns & Exchanges Policy. The inclusion of any products at a particular time does not imply or warrant that these products will be available at any time.
b. Accuracy of Content
Certain weights, measures, burn times, scent descriptions, and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products and ensure that information is complete, accurate, and up to date. Despite our efforts, information provided within the Services may occasionally be inaccurate, incomplete, or out of date.
We have made every effort to display as accurately as possible the colors and appearance of our products. However, as the actual colors you see will depend on your monitor and device settings, we cannot guarantee that your device’s display of any color will accurately reflect the product upon delivery. We make no representation as to the completeness, accuracy, or currency of any information within the Services. For example, products may be unavailable, may have different attributes than those listed, or may carry a different price than what is stated. In the event of a pricing error or discrepancy, we reserve the right to cancel any order or partial order.
c. Account
In order to use certain Services and/or purchase products, you may be required to create an account and provide accurate, current, and complete information in connection with your use of the Services (“Account”). You agree to maintain and promptly update your Account information as necessary to maintain its accuracy. New England Wick LLC reserves the right to suspend or terminate access to and use of the Services, or any portion thereof, on the basis of inaccurate or incomplete Account information.
i. Electronic Communications and Consent
You may control your Account and how you interact with the Services by changing the settings in your Account. By accessing the Services and/or setting up an Account, you consent to having these Terms provided to you in electronic form and that all Terms, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirements that such communications be in writing.
You acknowledge that when you sign up for our Services or provide any contact information, including an email address or cellphone number in connection with an activity, purchase, or inquiry (“Contact Information”), you agree that this action may establish a business relationship with us. You expressly consent to our communicating with you about our products or Services using the Contact Information you provided to us, subject to applicable law. You also attest that you have the legal authority over any Contact Information that you provide to us and can provide us with authorization to contact you.
This means we may contact you, where permitted by law, by email, phone, or text message, including for transactional or administrative purposes. Marketing text or email communications will be sent only in accordance with applicable consent requirements and opt-out laws. If you do not want to receive marketing email messages, you may unsubscribe using the link included in those messages. If you do not want to receive marketing text messages, you may follow the opt-out instructions in those messages. Even if you opt out of marketing communications, we may still send you transactional or administrative messages, such as order confirmations, shipping notifications, customer service messages, and updates about your account.
d. Shipping
When a product order is placed, it will be shipped to the address designated by you, as long as such shipping address complies with the shipping restrictions contained on the Services.
e. Confirmation, Cancellation, and Coupons
While it is our practice to confirm online orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order nor our confirmation of an offer to sell a product or service. We reserve the right, without prior notice and at any time:
(a) to limit the order quantity on any product and/or refuse fulfillment of any order or to any customer;
(b) to discontinue any product or service;
(c) to bar any user from making or completing a transaction; and
(d) to limit or impose conditions on the honoring of any coupon, coupon code, promotional code, or other similar promotion.
We also may require additional information and/or verification prior to acceptance and/or shipment of any order. Partial shipment or partial cancellation of orders may occur.