Refund policy
What is your return policy?
If you are unsatisfied with your product, we are happy send a replacement or refund. To initiate a refund or replacement, please visit our returns portal or contact us directly at support@newenglandwick.com.
FOR ONLINE ORDERS:
We will replace or refund products damaged during shipment if photographic proof of damage is submitted to New England Wick within 7 days of delivery.
You may return your unused products for a full refund of your purchase price, less shipping and handling, within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at support@newenglandwick.com for further details.